You can return anything within 30 days, unworn and with the tags on. This includes sale items.
For hygienic reasons we cannot accept pantyhose and socks that have been removed from the packaging as a return.
Returns
Can I return everything?
How do I return my order?
- Fill out the return form. Mark the item(s) you wish to return and provide us with a return reason.
- Pack the items and the return form in the box in which you received the order.
- Send the return shipment to the following address:
BLECKMANN ATTN. RETURNS KING LOUIE
IJZERSTEDEN 16
7547 TB ENSCHEDE
THE NETHERLANDS
IMPORTANT - Please add the return form to the package. Otherwise we are not able to process the return or make a refund.
- Pack the items and the return form in the box in which you received the order.
- Send the return shipment to the following address:
BLECKMANN ATTN. RETURNS KING LOUIE
IJZERSTEDEN 16
7547 TB ENSCHEDE
THE NETHERLANDS
IMPORTANT - Please add the return form to the package. Otherwise we are not able to process the return or make a refund.
Shipping rates
Shipping rates that you pay to return articles, are for your own expenses (except in case of production flaws or complaints).
When you return the entire order, we will refund the shipping costs that we charged while placing the order.
When you return the entire order, we will refund the shipping costs that we charged while placing the order.
Can I exchange my item?
If you want to exchange an item, you can return the item in question to us (within 30 days of receipt) and then place a new order.
Can I return multiple orders at once?
It is no problem to return items from multiple orders together. We ask you to indicate this clearly and to add the return forms of all orders.
My order hasn’t been refunded yet
We will refund the return amount within 10 working days after receipt of your return in our warehouse. The return payment is always made via the original payment method.
Received wrong item(s) or have a complaint?
Despite our greatest care it is possible that you received a wrong item. In this case please contact our customer service team. The warranty is valid within 2 months of receipt and must be returned with the original invoice.
Important information for customers from Non-EU countries
Are you returning your package from a Non-EU country? Please check the box "RETURNED GOODS" or "OTHER" on the customs form and fill in "Return clothing" under comments. If the customs form is not filled in correctly, the applicable import duties will be charged to the customer.
Contact our customer service
Do you have any questions? Please contact our customer service. We are happy to help you!
E-mail us:
onlineshop@kinglouie.eu
Or call +31 (0)20 330 00 62
Mon - Fri: 9.30 – 17.00