Can I return everything?

You can return anything within 30 days, unworn and with the tags on. This includes sale items.

For hygienic reasons we cannot accept pantyhose and socks that have been removed from the packaging as a return.


Sending your returns

- Fill out the return form. Mark the item(s) you wish to return and provide us with a return reason.
- Pack the items and the return form in the box in which you received the order.
- Send the return shipment to the following address:

IMPORTANT - Please add the  return form to the package. Otherwise we are not able to process the return or make a refund.


Shipping rates

Shipping rates that you pay to return articles, are for your own expenses (except in case of production flaws or complaints).
When you return the entire order, we will refund the shipping costs that we charged while placing the order.


My return hasn't been refunded yet

We will refund the return amount within 10 working days after receipt of your return in our warehouse. The return payment is always made via the original payment method.


Warranty or complaints

Despite of our greatest care it is possible that you receive a wrong item. In this case please contact our customer service team for assistance.
The warranty is valid within 2 months of receipt and items must be returned with the original invoice.


Received wrong item(s)?

Although we do our very best, it might happen that you received the wrong article. In this case please get in touch with our customer service team to resolve this matter.


Can I exchange my item?

If you want to exchange an item, you can return the item in question to us (within 30 days of receipt) and then place a new order.


Important information for customers from Non-EU countries

Are you returning your package from a Non-EU country? Please check the box "RETURNED GOODS" or "OTHER" on the customs form and fill in "Return clothing" under comments. If the customs form is not filled in correctly, the applicable import duties will be charged to the customer.



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