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Shipping & delivery

Sale update - Winter 2018

It’s very busy in the webshop during sale. Please take into account that processing your order can take longer than usual. We are doing our very best to process and ship all orders as quickly as possible.

Shipping costs

Destination

Shipping costs

   France     €6,95

   Portugal, Spain, Ireland, Switzerland, Finland, Poland and other East-European countries.

    €19.50

   Other EU-countries (including Austria)

    €9.50

   Non-EU and outside Europe

    €19.50

   Overseas

    €24.95

Delivery

We dispatch our orders through UPS on the following working day. UPS will send you an email with the status of your shipment. You can track your parcel during the entire process of delivery.  You can see our delivery rates below. Is your destination not listed? Then please contact us.

Didn't receive your package?

Shipments with UPS can be traced through the UPS website. If your parcel hasn't been delivered after receiving a shipment confirmation, please check your neighbours and the nearest post office. If you have any other problems which relate to shipment or delivery of your parcel, please contact us.

Have you received a damaged or incomplete package?

Is one of the items from your order missing, or has the package arrived damaged? Then please contact our customer service. We will make sure the correct item is sent to you. If you have any complaints regarding the delivery of the package, we refer you to the customer service of UPS.

Other questions?

Do you have any other questions? Please contact us. We’re here to help.

Important information for Swiss customers

Please keep in mind, that additional customs fees will be charged by the UPS driver at the delivery. These charges are defined by the Swiss customs and are based on the total order amount.

If you return multiple items and you would like to receive a refund for the paid custom charges of these articles, we advise you to contact the Swiss customs authority for information this regarding.

Language

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