Placing an order
You can place an order with or without an account.
- Place articles in your shopping basket
- Go to the checkout
- Fill in your address
- Check your order one last time before you place it
- Choose your method of payment
- Finalize your order
I haven’t received an order confirmation, what now?
You can find your order history on our website in your account, under “orders”.
Check if you filled in the right e-mail address and if your order was placed.
Your order confirmation might be in your spam folder.
Need help? Send an e-mail to our customer service.
Change or cancel an order
Please make sure you check your order very carefully before you confirm it, as you can’t change or cancel your order after the payment has been done.
If an item turns out to be unavailable, we will notify you and you will receive a refund if a payment has already been made.
Enter the discount code in your shopping cart. The discount is then immediately applied.
Discount cannot be applied after the order has been placed. The customer service cannot help you with this either. You can use the discount code with your next order.
The item I purchased is now on sale
Unfortunately, we cannot refund the price difference of the item you have purchased, even within the return period.