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Order

Placing an order

You can easily place an order as a guest without creating a customer account. However if you choose to create an account on our website you can save time when placing your next order and also benefit from your personal wishlist.

Ordering process

 

  • Place articles in your shopping basket.
  • Click on your shopping basket (top right of the screen) to finalize the order.
  • Check your address and change it if necessary. If you like, you can have your order delivered to a different address.
  • Choose a method of payment.
  • Check your order before you finalize the payment.

Ordering a gift card

  • Log in, click on ‘Gift card’ at the top of the homepage and fill in your details.
  • Click on the shopping basket at the top right of the screen to pay for the gift card.
  • Choose a method of payment.
  • After your payment we will immediately send the gift card by email to the receiver. The email contains a discount code that the receiver can enter when paying for an order, placed in our webshop.
  • The gift card is valid for one year.

Change or cancel an order

Send an email to onlineshop@kinglouie.eu as soon as possible. Put ‘change/cancel order’ in the subject line and state which item it concerns. It is possible that your order has already been sent. In that case you can register the item for return, see “Exchange and returns’. The purchase price and the delivery charges will be refunded within ten days.

Item unavailable

It may happen that an item is no longer available in the webshop. If an item you have ordered turns out to be unavailable, we will notify you by email. We will refund the purchase price as soon as possible. The rest of your order will be sent as normal.

Order confirmation

Directly after you have placed your order you will receive confirmation by email. Have you not received a confirmation? On the ‘My King Louie’ page in our webshop you can also find your order overview. Our email may have landed in your spam box.

Please also check that you have filled in your email address correctly and correct your details in your King Louie-account if necessary, or let us know via onlineshop@kinglouie.eu. This way you will receive all our emails in future. In all other cases we recommend you send us an email so that we can check your order, after which we will send you the order confirmation.

Received a wrong order

Register the item as a return via the website and then state the reason for return as: 'wrong item delivered’. Write us what went wrong, on the blue pay slip. Return the item with the pay slip to:

Webshop King Louie
P.O. box 3911
1001 AS Amsterdam
The Netherlands

Once we have received your return we will send you the correct item and reimburse you for the shipping charges as soon as possible.

Problems with our website

Does your shopping basket not show the correct number of items? Then please change the amount by hand in the order overview. Are you experiencing other problems? Then please contact us.

If you would like more information on our products or if you have any questions regarding your order, then please contact us. We’re here to help.

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