Terms & Conditions
The terms and conditions are published on our website. Please read through them carefully before placing your order. We will email the terms and conditions if requested.
By ordering products on our website, you agree to be bound by these terms and conditions.
Please note the total offer of King Louie is a subject to change. King Louie can change and configure it’s offer. The website contains a complete and accurate description of the offered products. Mistakes and errors do not bind King Louie. The images appearing on the website are correct and true representations of the products. We have made every effort to display the colours as accurately as possible of our products that appear on the website. However, the actual colours you see will depend on your monitor. King Louie can not guarantee that your monitor's display of any colour will accurately reflect the colour of the product.
A contract of agreement with King Louie will be formed after the terms and conditions have been approved and an order has been paid. You will receive a confirmation email when your order has been accepted. The contract with King Louie can be cancelled if no confirmation email has been sent. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible by email and you will not be charged for the out of stock items.
Right of Withdrawal
After placing your order, you have the right to cancel your contract with us or to return your items by post within 14 calendar days from the day after the date you received your order. Please register your return terms online and return the items to us by post at your own cost. Return the items within 14 calendar days, after the day that you have registered your return online. Keep your postal receipt as proof of posting your parcel. Please enclose the blue payslip with your package and send it to the following address:
King Louie Online Shop
P.O Box 3911
1001 AS Amsterdam
Costs If you make use of the right to withdrawal, you will have to pay no more than the costs of returning the product. King Louie will refund the return amount as soon as possible, no later than within 14 days after we have received your return items.
Exclusion Right of Withdrawal
You can return an item by post within 14 days of receipt. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached. This does not reflect manufacturing defect or complaints. If you have any questions, please contact our costumer service.
Pricing and Payment
Prices which appear on this website are accurate, errors may occur. The prices shown on our website include sales tax. We accept the following methods of payment: iDeal, Visa, Mastercard, Paypal, Mistercash, Maestro, Sofort en Giropay. If errors occur during the payment, please let us know. We can help you complete the payment.
Conformity and Guarantees
King Louie ensures that the products measure up to the agreement and to the specifications mentioned in the offer. If your item(s) do not meet these requirements, we apply a guarantee of two months after the date you received your order. Your blue payslip will count as a certificate of guarantee. These terms of warranty will always be applied unless an alternative agreement has been made.
The warranty is not valid when the delivered items are repaired or changed by you or others. The same applies to when the items are exposed to abnormal circumstances or careless handling.
Delivery and Execution
King Louie will always try to deliver your order with utmost care. We aim to deliver the product to you at the place of delivery requested by you in your order.
The costs for postage and packaging are clearly stated during the ordering process. We always aim to send your order the following working day. Except when agreed to a later delivery date or other exceptions. For example holidays or busy sale periods. In these cases deliveries may take longer.
King Louie follows a sufficiently publicized complaints procedure and handles the complaint according to this complaints procedure. If there are any complaints about the execution of your order please submit your complaint within 7 days time. These complaints will be answered as soon as possible. If a complaint cannot be resolved by mutual agreement then there is a dispute that is subject to the dispute settlement.
Dutch law exclusively applies to agreements between King Louie and his costumers whereupon these general conditions/terms are related to. This also applies for our costumers outside of the Netherlands. The CISG does not apply.
The information on this website, except certain (hyper) links are owned by King Louie by Exota B.V. (King Louie). The content of the site, in whole or in part, may therefore not be reproduced without written permission from King Louie. For personal use or non-commercial use, permission is not needed. We have taken every care in the preparation of the content of this website. Nevertheless it is possible that the information contained on this website can be incomplete or incorrect. The information on the website is updated regularly. King Louie reserves the right to apply any changes effective as immediately and without any prior notification. All information and items are offered without any guarantee regarding their availability.
Certain (hypertext) links in this site will lead outside the domain of King Louie, to websites which are hosted by our partners or sites that have merely been included for the information of the visitor to our website. Once these links are activated, you will leave the King Louie website. Even though King Louie is highly selective regarding the websites it refers to, we cannot vouch for the content and workings thereof, or for the quality of any products or services offered on said websites.
King Louie excludes all liability for any direct or indirect damage, of whatever nature, resulting from or in any way connected with this website
For more information or if you have any questions, please call or email us.
Contact us on the following:
King Louie Online Shop
P.O. box 3911
1001 AS Amsterdam
☏ +31 (0) 20 - 330 00 62 | Mon – Fri : 9.30 am - 5 pm
King Louie is part of the firm Exota B.V.
1014 AW Amsterdam
Chamber of commerce number: 33167640